FAQ
Can I integrate my existing website design?
Absolutely. With PatientSites, you can integrate any
existing website design - even after creating the
website content. We can work with you to integrate your
custom design or your own web programmers can use our
templating tool directly.
How often do you update content?
Customer DNA creates new content on a monthly basis. We
currently have hundreds of articles and are continually
adding more on a variety of topics.
Why do you say newsletters don’t work?
Well – we don’t quite say it that way. In your control
panel, there is a newsletter application that you can
use to create and send e- mails at any time. Customer
DNA also creates e-mails that are content ready and can
be customized by your clinic prior to sending.
We think the issue with e-mails is frequency. Unless
your e-mails are extremely highly targeted to each
recipient’s conditions or interests, a generic
newsletter or article that comes to frequently will
result in higher unsubscribe rates and lower engagement
and response rates.
PatientSites recommends balancing occasional newsletters
with highly
personalized content alerts.
How do the content alerts work?
Your customers or prospects will automatically receive
an e-mail from your clinic when any new articles are
added to your website that match their particular
interests and conditions.
You can modify the e-mail template for the alerts inside
your ministration panel and your customers can change
their preferences for content alerts and frequency for
these alerts from their account on your website.
Patients can either sign themselves up for your content
alerts or you can do this for them in the clinic.
Customer DNA has a mass contact upload tool in your
administration panel that makes it easy to upload
customer lists from most patient management systems.
How easy is it to change my own content?
It’s as simple as typing an e-mail or writing in
Microsoft Word. Most of our clients have never edited a
webpage or uploaded a picture to the Web but within
minutes of using PatientSitess easy administration tool,
are able to edit any page, create new pages, reorder
pages, upload pictures and send mass e-mails.
If you attend one of our webinars, you will see the
administration tool in action and we will invite you to
try it for yourself.
How can I control new content that is published?
With PatientSites, you have a setting in your control
panel for automatic or manual publishing. With manual
publishing all new articles go directly to your website
and you can review them or edit them. With manual
publishing mode, all new articles are held in a queue in
your administration panel for your review prior to being
published.
You have full control over how content is published, can
determine which content you want to turn on or off, can
add your own articles, and modify the content in most of
the articles provided by PatientSites
Are there any setup fees?
There are no setup fees or contract. If you don’t have
an existing website, you can be up and running in a day
with one of our ready to go templates. If you have an
existing website that needs to be integrated, we do
charge to integrate a custom template. Template
customization is charged at our cost and averages $500.
Contract / Cancellation Policy.
The PatientSites service is billed monthly. There is no contract and a 30 day
cancellation period. You can cancel your service at any time with 30 days written notice
